Terms and Conditions
- In general
Teliaoliveoil.gr is the “website” and “e-shop” of online product exhibition and marketing, which belongs to Greek SA company
Company name: Anna Kapiri – Olive Oil Trade
Distinctive title: TELIA OLIVE OIL
Address: Prevezis 35 street, Athens, 10444
Tax authority: A’ Athens
Use of the website and any transaction you make through our online store, is at your full responsibility.
By entering the website, you warrant that you are over 18 years of age and that you have legal capacity under the applicable law. You are also bound to not allow the use of your account details and passwords by minors or people without legal capacity. In such case you are fully responsible, so please comply with basic rules for safe online transactions.
2. Provided information and products:
The company makes every effort to ensure the quality, completeness and validity of the information and key features of the products provided on the website and online store, as well as the accuracy of information about our online services. The company in good faith is not liable and is not bound to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or subject to functionality problems for reasons beyond the sphere of control of the company.
3. Limited liability:
The company cannot guarantee availability of the demonstrated products. However, is bound to inform the final customers on time about potential unavailability of products.
The company is responsible only for deception or serious negligence, in case of delay in the delivery of the ordered products and for information or services provided through the website.
4. Return policy:
4.1 Conditions for exercising the right of withdrawal:
There is a 14- day timeline, which is the minimum according to the law, to withdraw from the purchase without mentioning the reasons for withdrawing. Withdrawal is exercised when you want to return the product you purchased from our online store and be refunded.
The 14 day period for exercising the right of withdrawal, begins the day after you or a third party designated by you, other than the carrier, took possession of the goods. In case you have ordered more than one product in a single order and products are delivered separately, the timeline for exercising the right of withdrawal begins the day after you or a third party designated by you, other than the carrier, took possession of the last one of the purchased goods.
4.2 Procedure of withdrawal:
In order to exercise your right of withdrawal, you must inform us about your decision to withdraw from the contract, before the end of the revocation period, by means of a clear statement (e.g. a letter) of your decision to withdraw which you will send via post, fax, or e-mail to the following contact details of teliaoliveoil.gr. By submitting the withdrawal request online, you will immediately receive a withdrawal confirmation to your e-mail.
4.3 Customer’s obligations in case of withdrawal:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. It is expressly agreed that your notice of exercise of the right of withdrawal shall be deemed to have come to us on the following working day from the day it was dispatched to us, in accordance with the provisions of this document.
In case of exercising the right of withdrawal, according to the above, you must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
4.4 Obligations of teliaoliveoil.gr:
If you decide to withdraw from a sales contract, in accordance with the provisions of this document, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), subject to the following. The refund will be carried out immediately, without delay and in any event within 10 days from the day teliaoliveoil.gr will receive the products you returned, in accordance with the above and without prejudice to the provisions of Article 4.5. Refunds are made by crediting your bank account, which you will provide to teliaoliveoil.gr when exercising the right of withdrawal. In any case, there will be no charges for this kind of reimbursement.
4.5 Return of products:
We may refuse to make any refund until we have received the goods back, in same good condition as were delivered. In case of withdrawal, in accordance with the above, it is made clear that any products purchased with a discount due to purchasing the product you wish to return, must be returned along with the product of which you are withdrawing, otherwise the right of withdrawal is not considered exercised and there are no obligations from our part.
You acknowledge and agree that you are responsible for any reduced value of the products you return, which (reduction) occurs as a result of the management of these products by you other than what is necessary to determine the nature and properties of products. It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. Teliaoliveoil.gr DOES NOT accept returned products that have indications of use beyond what is necessary to determine their suitability (such as damage to the packaging, use of the product, opening of the bottle, etc.). Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise teliaoliveoil.gr does not receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.
5. User liability:
User/ customer agrees to use services, information, and data of the online store in accordance with law, good faith, fair and honest practices. They cannot use the online store with trade name teliaoliveoil.gr for: 1. forwarding, publishing, forwarding with e-mail or transmitting by other means of any content that is illegal, harmful, or insulting for the COMPANY or a third person or is contrary to the confidentiality or confidentiality of information of any person 2. forwarding, publishing, forwarding with e-mail or transmitting by other means of any content that is harmful for morals, social values, minors etc. 3. forwarding, publishing, forwarding with e-mail or transmitting by other means of any content for which users are not entitled to transmit in accordance with the law or conventions in force (such as internal information, property and confidential information acquired or disclosed as part of labor relations or covered by confidentiality agreements) 4. forwarding, publishing, forwarding with e-mail or transmitting by other means of any content that violates any patent, trademark, trade secret, copyright, or other property rights of third parties 5. forwarding, publishing, forwarding with e-mail or transmitting by other means of any content containing software viruses or any other codes, files or programs designed to interrupt, cause damage, damage equipment or the operation of any software or computer hardware 6. intentional or unintentional breach of existing legislation or provisions 7. harassment of third parties in any way 8. collect or store personal data about other users.